Kings Privacy Policy

At Kings, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your data when you register, log in, deposit, play or interact with any part of our platform. Kings Casino is owned and operated by ProgressPlay Limited (C58305), Soho Office 3A, Punchbowl Centre, Elia Zammit Street, St Julian's STJ 3154, Malta, and we operate under a UK Gambling Commission account (39335) as well as a Malta Gaming Authority licence (MGA/B2C/231/2012), issued 16 April 2013. By creating a Kings account and using our services, you consent to the practices described in this policy.

Information We Collect

When you complete Kings register steps or use our services, we collect several categories of personal data to verify your identity, manage your account and comply with our regulatory obligations. We collect information directly from you, automatically through your use of our platform, and occasionally from trusted third parties such as payment providers and identity verification services.

• We collect your registration details, including your name, date of birth, address, email and phone number, when you sign up for a Kings casino login.
• We gather financial information related to your Kings deposit and Kings withdrawal transactions, including payment method details and transaction history.
• We record your gaming activity, including which Kings slots and Kings live casino games you play, session duration, wagering patterns and bonus usage.
• We track technical data such as your IP address, device type, browser information and geolocation to ensure compliance with licensing restrictions.
• We may collect identity verification documents, such as proof of address and government-issued ID, to meet anti-money laundering and responsible gambling requirements.

How We Use Your Information

We use the information we collect to provide, maintain and improve our services, and to ensure a safe, fair and personalised gaming environment. Our use of your data is guided by legitimate business interests, legal obligations and, where required, your explicit consent.

• We use your data to process your Kings casino bonus, Kings bonus code redemptions and Kings promo code offers, and to determine eligibility for a Kings no deposit bonus or Kings casino no deposit bonus.
• We use your information to verify your identity, prevent fraud and comply with anti-money laundering regulations.
• We process your data to manage deposits, withdrawals and account transactions securely.
• We analyse your gameplay to personalise offers, including Kings free spins and loyalty rewards through our Rewards Programme.
• We use your contact details to send account notifications, promotional communications and important service updates, where you have opted in to receive them.
• We monitor account activity to detect and prevent underage gambling, problem gambling and other risks to player wellbeing.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while using Kings, whether through our desktop site, mobile browser or Kings casino app. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our games and promotions. We also use cookies for analytics purposes to improve site performance and to tailor marketing content. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform, including your ability to complete a Kings login smoothly.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners where necessary to operate our services effectively and in compliance with our licensing obligations.

• We share data with payment processors to facilitate your Kings deposit and Kings withdrawal requests.
• We work with identity verification providers to confirm your age and identity in line with regulatory requirements.
• We may disclose information to regulatory bodies, including the UK Gambling Commission and the Malta Gaming Authority, upon lawful request.
• We share data with our customer support team, including via LiveChat and email, to resolve your queries efficiently.
• We may engage third-party marketing and analytics providers to help us understand player behaviour and improve our Kings casino offering.

Data Security

We take data security seriously and employ industry-standard measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. Our systems use encryption technology to safeguard sensitive data, including payment details and account credentials. While we strive to maintain robust security practices, we encourage you to use strong passwords and to keep your Kings casino login details confidential at all times.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory and accounting requirements. Where you close your account or request deletion of your data, we may still be required to retain certain records for a minimum period as mandated by gambling regulations and anti-money laundering laws.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and responding to your requests promptly.

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of data processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team through the Help Centre, contact form or by emailing customersupport@instantgamesupport.com.

Marketing Communications

We may send you promotional emails and notifications about Kings casino bonus offers, Kings free spins, tournaments and new game launches. You can opt out of marketing communications at any time by updating your account preferences or using the unsubscribe link provided in our emails. Opting out of marketing will not affect essential service communications related to your account or transactions.

Age Restrictions and Responsible Gambling

Our services are strictly limited to players who are 18 years of age or older. We use identity verification measures to prevent underage access to our platform. We are also committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits, self-exclusion options and access to support resources.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your country of residence, including Malta, where our operator is based. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements or service offerings. We encourage you to review this page regularly to stay informed about how we protect your data. Continued use of Kings after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to our support team via LiveChat, available 24/7, through our contact form, or by emailing customersupport@instantgamesupport.com. We are here to help and are committed to addressing your privacy-related inquiries promptly and transparently.